Version 1.0, effective August 14, 2026

These Terms of Service (the “Terms”) are an agreement between Backflow Club (“Backflow Club”, “we”, “us”, or “our”) and you. They cover two things: your use of the backflow.club website and booking platform (Part A), and the backflow testing and compliance services you book through it (Part B). Part C applies to both.

By using backflow.club or booking a service through it, you agree to these Terms. If you do not agree, do not use the site or book a service.

How we handle your personal information is described separately in our Privacy Policy.

PART A. Website and platform terms (End User License Agreement)

1. Scope

Part A governs your access to and use of the website at backflow.club, the online booking platform, the customer account area, and any related software or integrations operated by Backflow Club. Together these are referred to as the “Platform”.

2. License grant

Subject to your compliance with these Terms, Backflow Club grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for the sole purpose of requesting pricing, booking and managing backflow testing services, making payment, and retrieving your own test records.

The Platform is licensed to you, not sold. Backflow Club and its licensors retain all right, title, and interest in the Platform, including all software, source code, integrations, designs, text, graphics, logos, and trademarks. No rights are granted other than those expressly stated in these Terms.

3. Acceptable use

You agree that you will not:

• Copy, modify, adapt, translate, or create derivative works of the Platform
• Reverse engineer, decompile, or disassemble any part of the Platform, or attempt to derive its source code
• Rent, lease, resell, sublicense, or otherwise commercially exploit the Platform or access to it
• Use robots, scrapers, or other automated means to access, harvest, or extract data from the Platform
• Circumvent or attempt to circumvent any security, authentication, or rate-limiting measure
• Upload malicious code, or interfere with or disrupt the Platform or the servers and networks that support it
• Submit false, misleading, or fraudulent information, including a payment method you are not authorized to use
• Use the Platform for any unlawful purpose or in breach of any applicable law or regulation

4. Your information and account

You are responsible for the accuracy and completeness of the information you submit, including the service address, contact details, access instructions, and the number of assemblies to be tested. Pricing, scheduling, and tester dispatch depend on that information being correct. If you are given access credentials, you are responsible for keeping them confidential and for all activity under them.

You confirm that you are at least the age of majority in your province and that you are the property owner or manager, or are otherwise authorized to book testing for the property you submit.

5. Third-party services

The Platform relies on third-party services, including Stripe for card processing, Intuit QuickBooks for accounting and invoicing, and providers of hosting, messaging, and file storage. Those services operate under their own terms and privacy policies, and Backflow Club is not responsible for their acts, omissions, availability, or content.

6. Content you upload

Documents you upload, such as permits, authorization letters, or photographs, remain yours. You grant Backflow Club a non-exclusive license to store, process, and transmit that content solely to deliver the service, including onward submission to the assigned tester or your municipality where the service requires it. You confirm that you have the right to provide any content you upload.

7. Availability and changes to the Platform

We may modify, suspend, or discontinue any part of the Platform at any time, with or without notice, and may impose limits on features or restrict access. We do not warrant that the Platform will be uninterrupted, timely, secure, or error free.

PART B. Service terms

8. Services description

Backflow Club coordinates backflow prevention assembly testing and inspection services by qualified, certified testers on behalf of property owners and managers in British Columbia municipalities. Our services include annual backflow prevention assembly testing as required by applicable municipal and provincial regulations, repair coordination for assemblies that fail testing or require maintenance, submission coordination support where testers submit completed test reports directly to the relevant municipality as required by law, and branded test report delivery to the customer following each completed test.

Only certified backflow testers holding the applicable municipal business licenses are permitted to submit test reports to municipal portals. Backflow Club does not submit reports on testers’ behalf. Testers are solely responsible for all municipal submissions.

9. Annual testing obligation

You acknowledge and agree that backflow prevention assembly testing is required annually under applicable municipal bylaws and provincial regulations in British Columbia. It is your responsibility as the property owner or occupant to ensure that testing is completed on schedule and that results are reported to your municipality as required. Backflow Club will send annual reminder communications to assist you in meeting your testing obligations, but these reminders do not constitute a guarantee of compliance. You remain solely responsible for ensuring timely testing and for maintaining proof of compliance.

10. Booking and scheduling

When you book a service through Backflow Club, a confirmed appointment will be scheduled with you. You may cancel or reschedule a confirmed appointment without penalty by providing at least forty-eight (48) hours notice before the scheduled start time. Cancellations or reschedules with less than forty-eight (48) hours notice, or failure to appear for a confirmed appointment, may result in a no-access fee as described in Section 13.

To cancel or reschedule, reply to your confirmation email or text message, or text or WhatsApp 778 819 2687. Before every appointment you will receive an appointment reminder forty-eight (48) hours in advance including an access checklist, a morning-of text message reminder with the tester’s name and estimated arrival window, and a one (1) hour prior notification that the tester is en route. Completing the access checklist included in your advance reminder is the best way to avoid service delays.

11. Payment terms

Payment is due at the time of service. Card payments are processed by Stripe. When you book a service, your payment card is saved securely with Stripe and authorized for the estimated service amount. Your card is not charged until the service is completed. Upon confirmation that the test has been completed, your card is charged for the actual service amount, which includes the base test fee (currently $130 for most municipalities and $145 in Squamish), applicable municipal fees which vary by municipality, and GST (5%) applied to the total service charge. Any repair charges are quoted separately and require your explicit approval before being charged.

You authorize Backflow Club to charge the payment method you provide for services performed, for the no-access fee where it applies, and for applicable taxes. Backflow Club does not store full card numbers on its own systems.

Current pricing is available at backflow.club. We reserve the right to update pricing with reasonable notice. The price in effect at the time of booking confirmation applies to that booking.

12. Customer responsibilities

You are responsible for ensuring that you or an authorized contact will be present and available during the scheduled appointment window to grant the tester access to the property, meter room, utility room, or assembly location. You must provide accurate and complete information at the time of booking, including your property address, contact information, and any special access instructions. If your municipality requires a testing permit or authorization letter, you are responsible for obtaining this prior to the scheduled appointment. You must remain reachable at the contact number you provided during the scheduled appointment window.

13. No-access fee

If a tester arrives at your property during the scheduled appointment window and is unable to access or complete the test due to a reason within your control, a no-access fee of $50 plus GST will be charged to your card on file. Reasons within your control include but are not limited to the following: you or an authorized contact are not present, the tester cannot access the meter room, utility room, or assembly location, you have not obtained the required municipal testing permit or authorization letter, or you are unreachable at the contact number you provided during the appointment window. The no-access fee covers the compensation paid to the certified tester for the wasted trip and is not a profit centre for Backflow Club.

14. Independent contractors

The certified testers who perform backflow testing services are independent contractors and are not employees of Backflow Club. Backflow Club does not control the manner or means by which testers perform their work. Each tester is solely responsible for the quality and timeliness of their technical work, compliance with applicable municipal and provincial regulations, and submission of test reports to the relevant municipality. Testers maintain their own insurance and hold all necessary municipal business licenses and certifications.

15. Test reports

Following each completed test, Backflow Club will provide you with a branded copy of the test report by email. This report is for your records. The certified tester is solely responsible for submitting the completed test report to the relevant municipality as required by applicable regulations. Backflow Club does not submit reports on your behalf. You are responsible for retaining copies of all test reports as required by your municipality and for ensuring that your municipality has received the required reporting.

16. Communications

Backflow Club communicates with customers by email, text message, and WhatsApp through its scheduling and communication platform. Backflow Club does not provide telephone support. The fastest way to reach us is to reply to any email or text message from us, or to text or WhatsApp 778 819 2687. You will receive appointment reminders and service notifications via the contact information you provide at booking. It is your responsibility to ensure your contact information is accurate and current. You may opt out of marketing communications at any time. Service-related communications including appointment reminders, completion notices, and billing notifications cannot be opted out of while you have an active booking.

PART C. Terms that apply to everything

17. Privacy

Your personal information is collected and used to provide backflow testing and coordination services. We do not sell your personal information and we do not share it with any third party for that party’s own marketing purposes. Card information is held securely by Stripe and is not stored on Backflow Club systems. Full details are in our Privacy Policy.

18. Disclaimers

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Backflow Club disclaims all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Backflow Club provides reminders and coordination as a convenience. Responsibility for meeting the annual testing obligation and for maintaining proof of municipal compliance rests with the property owner. Nothing on the Platform is legal or regulatory advice.

19. Limitation of liability

Backflow Club is a scheduling and coordination service. Our certified testers are independent contractors responsible for the quality of their technical work.

To the fullest extent permitted by applicable law, Backflow Club’s total aggregate liability arising out of or relating to these Terms, the Platform, or the services provided is limited to the amount you paid to Backflow Club for the specific service giving rise to the claim.

Backflow Club is not liable for regulatory penalties arising from missed or untimely testing, damage to property caused by faulty assemblies, losses arising from municipal non-compliance, or indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, or business opportunity, whether based in contract, tort, or any other theory, even if advised of the possibility of such damages.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. In that case our liability is limited to the smallest extent permitted by law.

20. Indemnity

You agree to indemnify and hold harmless Backflow Club and its officers, contractors, and agents from any claim, loss, liability, or expense, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

21. Suspension and termination

We may suspend or terminate your access to the Platform at any time if you breach these Terms, if we suspect fraudulent or unlawful use, or if required to protect the Platform or other users. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnity, and governing law, survive.

22. Dispute resolution

In the event of a dispute arising from these Terms or the services provided, both parties agree to first attempt informal resolution by good faith communication. If informal resolution fails within thirty (30) days of notice of the dispute, the parties agree to submit the dispute to binding arbitration under the rules of arbitration applicable in the Province of British Columbia. The arbitration shall be conducted in English in British Columbia, and the cost of arbitration shall be shared equally by both parties unless the arbitrator determines otherwise. Where arbitration does not apply, the courts of British Columbia have exclusive jurisdiction.

23. Governing law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflicts of law principles.

24. Changes to these Terms

Backflow Club may update these Terms from time to time. The version and effective date at the top of this page show the current version. Material changes will be communicated to existing customers with reasonable advance notice. Your continued use of the Platform or our services after such notice constitutes acceptance of the updated Terms. The Terms in effect at the time of your booking apply to that booking.

25. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Backflow Club regarding the Platform and the services. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization or sale of the business.

26. Contact

• Email: support@backflow.club
• Text or WhatsApp: 778 819 2687
• Backflow Club, British Columbia, Canada

Acceptance

By booking a Backflow Club service you confirm that you have reviewed and agree to these Terms, including the no-access fee policy in Section 13, the annual testing obligation in Section 9, and the payment authorization in Section 11.